Shipping & Refunds
All of our products are custom made for you. If the product you order is in stock, it will ship out within 1-2 business days of your order. If we don't have your order in stock, we make it. All of our products are handmade at our shop in Elkhart, Indiana. We try our best to get orders shipped in 1-3 business days but in rare instances, it can take us up to a week or more to get your order shipped. If you are purchasing a gift or need your order shipped by a specific date, please contact us and we will do our best to meet your request. You will get an email when your order has been completed and shipped.
Orders within the USA
Any order that is being shipped to anywhere in the USA automatically gets FREE USPS First Class shipping! Orders are made in the timeframe shown on each product page. Once your order has been produced, it will be shipped out. Free Shipping typically takes 1-5 days. If you want it faster you can upgrade to Priority Mail during checkout. Priority Mail arrives in 1-3 business days after shipment, guaranteed.
Please remember that even though you choose Priority Mail, we still have to produce the item before it is shipped out. If you order an item that takes 1-3 days and a different item that takes us 1-2 weeks to ship, we will ship your entire order out once it is complete. In this example that could take up to 2 weeks.
International Orders
International orders are shipped via USPS First Class Mail International. First Class Mail International typically takes 1-2 weeks to arrive. For faster international shipping, you can upgrade to Priority International, which takes 1 week to arrive. Local customs offices may delay shipments longer than our estimated times. Please contact us to arrange even faster expedited international shipping.
Shipping to Canada?
Most of our Canadian shipments take 3-5 business days for delivery (after we produce and ship your order). American Holidays will delay this by an additional day or two.
Shipping to Europe?
We have seen that most European countries take 4-7 business days for delivery (after we produce and ship your order). If you live in a large metropolitan area, it will be closer to 4 business days from the time we ship your product.
Refund policy
We are proud of the quality of our work and we hope you are too! Your product is one of a kind. If, for any reason, you are not satisfied with what we made you, we will make things right. Depending on the product, the reason for your dissatisfaction, and the amount of time that has passed since you received your purchase, we will help figure the best course of action between a replacement, exchange or refund. Refunds are available on most products* as long as you let us know within 10 days of receiving your order. If a refund is given, it will be for the full price you paid for the item, unfortunately we cannot refund the return shipping fee back to us unless your product arrived damaged or was produced incorrectly.
To get your return started, simply call (574) 703-0634 or email us at info( at )carved.com with your Order Id and a description of why you want to return the product and whether you desire a replacement, exchange or a refund. We will respond within 1-2 business days. For replacements and exchanges (and in select cases refunds) we will reply with a prepaid shipping label for you to use to return your defective or unwanted product. You then apply that label to a small box (you can use the one we sent you!) and stick it in the mailbox. Once we receive your return we will process your replacement, exchange or refund. In cases of manufacturing errors, we may simply ask you to provide us with photographic proof of the defect so that we can get your replacement shipped out right away; taking care of returning the defective item once you have the replacement. Refund requests that are not due to shipping damage or a manufacturing error will need at be returned to the customer’s expense.
When we refund an order, we credit your original payment method as quickly as possible, typically the day we receive your return. It can sometimes take up to 5 business days for the credit to appear on your statement although it usually appears in just a day or two. This waiting period is based on your individual banking institution’s process and policies.